UK delivery
Standard UK delivery costs £4.99 per order for our current collection. Available delivery options and the final charge are shown before you pay.
Orders normally take around 3–7 working days to arrive, including dispatch time. During the October–December peak period, please allow around 5–9 working days. These are estimates, not guaranteed arrival dates; remote areas and carrier delays may take longer.
Products are dispatched through specialist fulfilment partners. Where tracking is available, we will share it after dispatch. Please contact us if your delivery is delayed or you need help.
Please check your address before ordering. Contact us quickly if it needs correcting; changes may not be possible after fulfilment begins.
Delivery outside the UK
Selected international destinations are available through our country/region selector. Enter your delivery address at checkout to confirm whether shipping is available for your items and to see the final delivery charge before paying. UK delivery estimates do not apply to international orders. We do not currently deliver to the United States or Germany. If you need a delivery estimate for your destination, please contact us before ordering.
Returns & refunds
For most eligible goods bought online, UK consumers can cancel within 14 days of receiving the order. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Please contact us before sending anything back so we can provide the correct return instructions and return address. Unless an item is faulty, damaged, incorrect or we state otherwise, you are normally responsible for the cost of returning an unwanted item.
Returned items should be handled with reasonable care and returned complete, with accessories and packaging where reasonably possible. Some goods can be excluded from change-of-mind rights by law, including certain sealed health or hygiene products once unsealed.
Damaged, faulty or incorrect orders
If an item arrives damaged, faulty, not as described or materially different from what you ordered, contact us promptly with your order number and clear photographs where relevant. We’ll investigate and arrange an appropriate remedy in line with your statutory rights.
Nothing on this page limits or excludes your statutory rights under UK consumer law.
Refund timing
For an eligible cancellation, we refund the purchase price and the cost of our standard outbound delivery where applicable. Any extra cost you chose for premium delivery is not refundable. We process the refund within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. We use the original payment method unless you agree otherwise.
You may inspect goods as you would in a shop. We may make a deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits.