Terms of service

Products and descriptions

We aim to describe and display our products accurately. Product colours, appearance and packaging may vary slightly due to screen settings, photography, manufacturing changes or supplier updates. Please check product dimensions, materials, compatibility and other important information before ordering.

Orders and payment

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

All orders are subject to availability and acceptance. If a product becomes unavailable, contains a genuine pricing or listing error, or we are unable to fulfil your order for another legitimate reason, we may cancel the affected order and refund any payment already taken.

Prices

Prices are displayed in the currency shown at checkout. Any applicable delivery charges, taxes or other charges will be shown before you complete your purchase where required.

Delivery and fulfilment

Halveno Home may use third-party suppliers, warehouses, fulfilment partners and delivery companies to process and deliver orders. Products within the same order may therefore occasionally arrive separately.

Estimated delivery information is provided in our Shipping Policy and during the ordering process where available.

Returns, cancellations and faulty goods

Your cancellation, return and refund rights are explained in our Return and Refund Policy.

Nothing in these Terms limits your statutory rights under applicable UK consumer law, including your rights where goods are faulty, not as described or otherwise fail to meet legal requirements.

Use of our website

You must not misuse the website, attempt to interfere with its operation, use it fraudulently, or use our content in a way that infringes our intellectual property rights or the rights of others.

Halveno Home branding, original website copy, graphics and other content owned by us may not be copied, republished or commercially exploited without permission except where permitted by law.

Third-party services

Our store may use services provided by third parties including Shopify, payment providers, suppliers, fulfilment partners and delivery companies. Their services may be subject to their own terms and policies.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made as a consumer.

Changes to these Terms

We may update these Terms from time to time. The Terms applying to your purchase will be those in effect when your order is placed.

Governing law

These Terms are governed by the laws of England and Wales, while preserving any mandatory consumer rights that apply to you depending on where you live.

Contact

If you have any questions about an order or these Terms, please contact Halveno Home using the contact information provided on our website.