FAQs

Frequently asked questions

What does Halveno Home sell?

Halveno Home offers practical storage and soft furnishings chosen for calm, considered interiors. Our current range includes woven storage, cotton throws and cushion covers, natural seagrass tableware, decorative pieces and aroma diffusers.

How are orders fulfilled?

We work with specialist fulfilment partners to dispatch our products. Your purchase is with Halveno Home, and we remain your point of contact for product questions, delivery queries and returns.

Where do you deliver?

For UK addresses, standard delivery is £4.99 per order, normally arriving in around 3–7 working days. During October–December, allow around 5–9 working days. Remote areas and carrier delays may take longer.

Delivery outside the UK

Selected international destinations are available through our country/region selector. Enter your delivery address at checkout to confirm whether shipping is available for your items and to see the final delivery charge before paying. UK delivery estimates do not apply to international orders. We do not currently deliver to the United States or Germany. If you need a delivery estimate for your destination, please contact us before ordering.

Will everything in my order arrive together?

Not always. Items can sometimes be dispatched separately, so you may receive more than one parcel or tracking update.

How do I track my order?

Where tracking is available, we’ll send it after dispatch. Please allow a little time for the carrier’s tracking page to begin showing movement.

Can I change or cancel an order?

Contact us as quickly as possible if you need to change an address or cancel before dispatch. Once fulfilment has begun, some changes may not be possible. Eligible UK online purchases also have statutory cancellation rights after delivery.

How do returns work?

For most eligible goods bought online, UK consumers can cancel within 14 days of receiving the order and normally have a further 14 days to return it after notifying us. Please contact us before returning anything so we can give you the correct return instructions.

What if my item arrives damaged, faulty or incorrect?

Contact us with your order number and clear photographs where relevant. We’ll investigate and arrange an appropriate remedy in line with your statutory rights.

How can I contact you?

Use the form on our Contact page. For an existing order, include the order number and the email address used at checkout.

Do cushion covers include an inner?

No. The Soft Stone cushion listing is for one 60 × 60 cm cover only. A cushion inner is not included.

Can the ring vase hold fresh flowers?

No. Our Cream Ring Vase is not waterproof. Use it as a decorative piece or with dried stems, and do not fill it with water.

How many pieces are included?

Basket listings contain a set of three baskets, and seagrass coasters come as a set of four. Placemats and table runners are sold individually. Check each product page before ordering.